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RETURN AND EXCHANGE POLICY

Privacy Policy

What do we do with your information?

How do you obtain my consent?

When we ask you to fill in personal information fields by which you can be identified or when you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you agree to the collection and use for that specific reason only. We do so by ensuring that it will only be used in accordance with the terms of this document.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after having accepted you change your mind, you can cancel your consent to be contacted by us, for the collection, use or disclosure of your information, at any time, by contacting us at web@lechelaprimera.com.ar or writing to us at: ALIMENTARIA CAPRINA S.R.L Av. Antártida Argentina 508, Villa Allende, X, 5105, Argentina.

Consent

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

Third party services

In general, third party vendors used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are located in a different jurisdiction than you or us. So if you wish to proceed with a transaction involving the services of a third party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

By way of example, if you are located in Canada and your transaction is processed by a U.S.-based payment gateway, then your personal information used to complete the transaction may be subject to disclosure under U.S. law, including the Patriot Act.

Once you leave our store’s website or redirect to a third-party site or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links from our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we hold about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at web@lechelaprimera.com.ar or by mail to ALIMENTARIA CAPRINA S.R.L.

With respect to the information we collect via the web from our users, we have developed a data privacy policy described below:

Introduction

This Privacy Policy establishes the terms in which ALIMENTARIA CAPRINA S.R.L. uses and protects the information provided by its users when using its website. This company is committed to the security of its users’ data. When we ask you to fill in the fields of personal information with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document.

Information that is recorded

Our website may collect personal information, for example: Name, contact information such as your email address and demographic information. Also, when necessary, specific information may be required to process an order or make a delivery or billing.

Cookies

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting this file is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them the web pages can recognize you individually and therefore provide you with the best personalized service on their website. Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service of the websites. They do not give access to information about your computer or you, unless you choose to provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change the configuration of your computer to decline cookies. If you decline cookies you may not be able to use some of our services.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of the other linked sites. Those sites are subject to their own privacy policies and we recommend that you check with them to confirm that you are happy with them.

Control of your personal information

At any time you may restrict the collection or use of personal information that is provided to our website. Whenever you are asked to fill out a form, such as a user registration form, you can check or uncheck the option to receive information by e-mail. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time. This company will not sell, transfer or distribute the personal information that is collected without your consent, unless required by a judge with a court order. ALIMENTARIA CAPRINA S.R.L reserves the right to change the terms of this Privacy Policy at any time.

Deadlines for requesting product changes

The customer shall have a period of 20 working days (from receipt of the product) to exercise the right to exchange the product.

Requirements

In order for us to be able to exchange the product, it is essential that the product is returned with at least 80% of its initial content.

Assumption of transportation costs

Return shipping costs will be borne by our company.

Change process

To initiate the change process, the customer should send an email to web@lechelaprimera.com indicating:

    • Order number to be changed.
    • Reason(s) for which you wish to exchange the product.

La Primera will contact the shipping company to pick up the package.

Introduction

The purpose of this policy is to provide transparent and necessary information to all employees and clients of our organization about the donation procedure. On the other hand, it seeks to document and keep a record of the amounts donated, the groups benefited, and special discounts. The purpose of this policy is not only to contribute to the fulfillment of our mission and vision, but also to ensure that the procedure is governed by the values we proclaim in our company.

Definition and quantities

Donation is the act of giving funds or other material goods, generally for charitable reasons. In our specific case, the donations we make are measured as a percentage of production and represent about 1% of our total production. Subsequently, this number of goods is transformed into money to perform a concrete analysis and monitoring of amounts and destinations, in order to distribute them in the most balanced way possible.

Beneficiary selection procedure

The beneficiary selection procedure is very simple. The most important parameter to take into account when making decisions that support our social contribution objectives is to donate to those people who are in a clear situation of vulnerability or who need our products as an alternative or solution to problems in digesting cow’s milk.

Another establishment that receives a significant amount of our donations is a dining room located in the province of Santiago Del Estero. Those who go to this dining room are in a clearly vulnerable situation, hence our contribution initiative.

An interesting aspect in the beneficiary selection procedure that we must emphasize is that all members of the organization participate in deciding and defining the destination of our estimated percentage to donate. It goes without saying that in our country there is a large number of organizations, canteens, associations, etc., that could benefit from our donations, but unfortunately we cannot satisfy all of them. That is why any proposal for new destinations for donations is listened to, analyzed, evaluated and if it meets the established parameters, we all make the decision to start donating to that place.

Other benefits we provide

It is necessary to clarify that the activities described below do not respond to the concept of donation, but we do consider it pertinent to include this information in this document.

ALIMENTARIA CAPRINA S.R.L., has decided to grant special discounts to organizations for people suffering from autism. The only condition required is the presentation of a document that certifies and validates their activity. The discount is approximately 32%. On the other hand, our organization also decides to lend its facilities in case its employees or producers need them. The latter most frequently request the possibility of using our facilities since they do not have the adequate infrastructure to carry out certain activities. For example, the facilities have been requested for training activities, which in some cases were not even related to the tasks they carry out for the production of our products. The procedure is simple. The applicant must submit a request including the purpose for which the facilities will be used and management will analyze and communicate the final decision, based on the information in the proposal. In all cases so far, the facilities have been loaned.

Introduction

ALIMENTARIA CAPRINA S.R.L. has always been an organization whose goals are not only focused on economic aspects, but since its beginnings it has had motivations, objectives and dreams linked to social and environmental aspects. That is why, from the beginning of each relationship with each of the producers, some of these motivations and production conditions were communicated.

Target

One of the main motivations of our organization is to enrich the rural area of Cruz del eje, not only in economic development, but also in education and training so that young people can progress and develop professionally in different trades. In this way, the migration of inexperienced young people with few possibilities for professional growth and development from this area to the big cities would be avoided or at least diminished.

On the other hand, with regard to the production itself, the producers were informed and trained to keep the goats in the most natural state possible. Some of the conditions agreed from the beginning were: the goats will be free grazing, milking is done manually, and they are not given balanced feed. These conditions are still being fulfilled to this day and with increasing experience and knowledge.

Scope of application

This code is addressed to all our suppliers, of any kind. It is important for our organization to have the support and commitment of each and every one of our suppliers, to ensure how we want to act to achieve our goals, objectives and dreams. Suppliers must maintain a preventive approach to the challenge of environmental protection, adopt methods that benefit greater environmental responsibility and encourage the development and diffusion of environmentally friendly technologies. We will positively value those suppliers who demonstrate their commitment to the principles set forth in this code by accepting and complying with them. It should be noted that our suppliers will be held accountable for their social and environmental performance.

Adhesion process

In general, adherence to the Code shall be made in the following manner:

    • In the case of incorporation of new suppliers, at the moment of their entry into the company by means of the acceptance of the contractual clause established for this purpose.
    • For those employees whose labor relations are already in force at the beginning of this Code, the procedure for their acceptance of the Code must be established.

Fundamental principles

This Code is based on ethical principles and values, including the following:

    • Teamwork: By this we understand the integrated effort of a group of people, with the best predisposition, attitude and energy, for the accomplishment of a project or the fulfillment of proposed goals.
    • Proactivity: This is understood as the ability to anticipate and have a vision of the future in order to act instead of reacting. To have the initiative to act.
    • Responsibility: We take advantage of the general nature of the word to identify ourselves not only as responsible individuals, but also as an organization. To be socially and environmentally responsible, knowing the impacts that our activity can generate and the permanent study of mitigation measures.
    • Honesty: To create a work environment based on trust and solid relationships.
    • Respect: Promote equality and respect among parts of the organization.
    • Professionalism: To develop the activities with the greatest possible interest and commitment and always aspire to self-improvement.

Ensuring compliance with the above ethical principles and core values requires not only responsible conduct on the part of any recipient of this code, but also a significant willingness to be disciplined so that these values become ingrained in every supplier to the organization.

Commitment to human rights

ALIMENTARIA CAPRINA S.R.L. suppliers shall respect the fulfillment of internationally recognized human rights and ensure that they do not defraud or abuse them in their business operations. Therefore, all suppliers shall treat their employees with dignity and respect. Under no circumstances shall physical or psychological punishment, harassment of any kind, or abuse of power be permitted, respecting in any case their basic labor rights.

Commitment to the environment

We are concerned about the future of our planet and the need to protect and preserve our resources. We are committed to caring for the environment in the exercise of our activities. For this reason, we require the maximum implication and involvement of all the Code’s addressees through the search for efficiency in the equipment used, the energy consumed and the way in which waste is disposed of, always aspiring to achieve high standards of sustainability. Our commitment is focused on ensuring that our products are produced in a way that respects our environment.

To this end, we have decided to develop our activities with a firm commitment to preserve and respect the environment, based on the following principles:

      • Reduce the generation of waste, manage it properly and promote its reuse.
      • Train and inform personnel on environmental matters.
      • Accept from suppliers those alternatives that favor the environment.

Fight against corruption

The company strictly prohibits offering, making or consenting to the payment of bribes, facilitation payments or the granting of undue benefits of any nature in search of an advantage or profit. We must act at all times with integrity, honesty and transparency towards officials or governments, in line with the principles and values that our organization proclaims.

Introduction

This Policy aims to maintain a workplace free of all forms of unlawful harassment, including sexual harassment and is applicable to all personnel of ALIMENTARIA CAPRINA S.R.L. Its monitoring, operation and evaluation will be the responsibility of Juan Ruiz. It is strictly forbidden any form of mistreatment, violence and segregation of the authorities of the work center towards the personnel and among the personnel in matters of:

    • Physical appearance
    • Disability
    • Language
    • Sex
    • Genre
    • Age
    • Social, economic, health or legal condition
    • Pregnancy
    • Culture
    • Marital or conjugal status
    • Religion
    • Opinions
    • Ethnic or national origin
    • Sexual preferences
    • Migratory status
    • Political orientation

Target

To establish guidelines that promote a culture of labor equality, non-discrimination and non-harassment in our facilities and to guarantee equal opportunities as well as a work environment based on respect and dignity for each member of the staff. It is necessary to clarify that this policy reaches all functional areas of ALIMENTARIA CAPRINA S.R.L., without exception.

Definitions applicable to the policy and general principles

    • Sexual harassment is a form of sexual discrimination and is illegal under applicable law. Sexual harassment includes harassment based on sex, sexual orientation, gender identity and transgender status. It includes unwanted conduct that may be sexual in nature, or that tends to a person because of that person’s gender when:
      • Such conduct has the purpose or effect of interfering with an individual’s work performance or creating an intimidating, hostile or offensive work environment, even if the complainant is not the intended target of the sexual harassment;
      • Such conduct is explicitly or implicitly made a term or condition of employment; or
      • Submission to or rejection of such conduct is used as the basis for employment decisions affecting an individual’s activities.

A hostile work environment due to sexual harassment can be generated by words, signs, jokes, intimidation or physical violence, of a sexual nature or directed at an individual because of his or her sex. In turn, we will consider sexual harassment to be any unwanted verbal or physical advances, sexually explicit derogatory statements or sexually discriminatory, offensive or unpleasant comments to the recipient, which cause discomfort or humiliation, and as a consequence interfere with the recipient’s work performance. Another situation in which an act of sexual harassment is manifested occurs when a person in authority attempts to negotiate employment benefits through sexual favors. This may include hiring, promotion, continued employment or any other terms, conditions or privileges of employment.

Any employee who feels that he or she is in a situation of harassment should report it to management(juan@lechelaprimera.com.ar) for the purpose of investigation, analysis and appropriate action. Any harassing conduct, even a single incident, may be dealt with under this policy.

    • Sex: Set of biological, anatomical and physiological differences of human beings that define them as women or men. It includes the evident diversity of their external and internal genital organs, the endocrine particularities that sustain them and the differences related to the function of procreation.
    • Violence: Any action or omission that causes psychological, physical, patrimonial, economic, sexual harm or suffering, or death, and that may occur in both the private and public spheres.
    • Discrimination: Different and detrimental treatment given to a person because of race, sex, political ideas, religion, among others.
    • Labor equality: It can be explained in different modalities. Equal opportunity and equal treatment are the main ones.
      • Of opportunities: The right of men and women to apply for a job, be trained, participate in joint commissions, join unions, occupy management positions, be promoted or promoted within the place where they work.
      • Treatment: The right of men and women to work under the same conditions. Equal treatment means respecting the dignity of the individual.

General Principles

    1. We respect individual differences in culture, religion and ethnicity.
    2. We promote equal opportunities and development for all personnel.
    3. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, nationality, disability, or any other situation.
    4. We foster a work environment of respect and equality, a caring atmosphere of open communication and a workplace free of discrimination, sexual harassment and other forms of intolerance and violence.
    5. We are committed to attracting, retaining and motivating our people, and our compensation and benefits system does not differentiate between employees who perform functions of similar responsibility.
    6. We respect and promote the right of people to achieve a balance in their lives, encouraging co-responsibility in the work, family and personal lives of our employees.

Sexual harassment, discrimination and inequality in the workplace are offensive behaviors that not only violate our policies, but are also illegal. ALIMENTARIA CAPRINA S.R.L. seeks with the following policy, to avoid such behaviors and to guarantee a favorable and motivating work environment so that all employees can perform their activities in the best way. Employees who engage in sexual harassment, promote discrimination or inequality, including owners, managers and supervisors, will be sanctioned with the corresponding measures.